Privacy Policy

1. Introduction

Welcome to SnapTalk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using our app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Username, email address, phone number, profile picture
• Profile Data: Display name, bio, age, gender, location, interests, preferences
• Communication Data: Video call recordings (if enabled), chat messages, friend requests
• Usage Data: Call history, app usage patterns, feature interactions

2.2 Technical Information

We automatically collect certain technical information:

• Device Information: Device model, operating system, unique device identifiers
• Network Information: IP address, network type, connection quality
• App Performance: Crash reports, performance metrics, error logs
• Location Data: General location for matching purposes (with your consent)

2.3 Ad-Related Information

We work with advertising partners who may collect:

• Ad Identifiers: Google Advertising ID, Apple Identifier for Advertisers
• Ad Performance: Ad views, clicks, conversions
• User Behavior: Interaction with advertisements

3. How We Use Your Information

3.1 Core App Functionality

• Provide video calling services and user matching
• Manage user accounts and profiles
• Enable friend system and social features
• Process payments and premium subscriptions

3.2 Service Improvement

• Analyze app usage and performance
• Develop new features and improvements
• Provide customer support and troubleshooting
• Ensure app security and prevent abuse

3.3 Communication

• Send important app updates and notifications
• Respond to user inquiries and support requests
• Send marketing communications (with your consent)

3.4 Advertising and Monetization

• Display relevant advertisements
• Personalize ad content and frequency
• Measure ad effectiveness and user engagement
• Generate revenue to support free app services

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.2 Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing and billing
• Analytics and performance monitoring
• Customer support and communication
• Advertising and monetization services

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• End-to-end encryption for video calls
• Secure data transmission using HTTPS/TLS
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Data backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Object to certain processing activities

7.2 Communication Preferences

You can control:

• Push notification settings
• Email marketing preferences
• Ad personalization settings
• Location sharing permissions

7.3 Ad Preferences

You can manage ad-related settings:

• Opt out of personalized advertising
• Reset advertising identifiers
• Control ad frequency and placement
• Manage third-party ad preferences

8. Third-Party Services and Advertising

8.1 Advertising Partners

We work with advertising partners including Google AdMob to display ads. These partners may:

• Collect and use advertising identifiers
• Analyze ad performance and user engagement
• Provide personalized advertising content
• Share data with their advertising networks

8.2 Third-Party Services

Our app integrates with third-party services for:

• Payment processing (Google Play, Apple App Store)
• Analytics and crash reporting
• Social media integration
• Cloud storage and hosting

These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in our app
• Sending you a notification
• Updating the "Last Updated" date

Your continued use of the app after any changes constitutes acceptance of the updated policy.

12. Contact Information

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Pune, India.